Opening Hours

Monday
8:00am - 6:00pm
Tuesday
8:00am - 6:00pm
Wednesday
8:00am - 6:00pm
Thursday
8:00am - 6:00pm
Friday
8:00am - 6:00pm
Saturday
9:00am - 12.00pm
Monday
8:00am -6:00pm
Tuesday
8:00am - 6:00pm
Wednesday
8:00am -6:00pm
Thursday
8:00am - 6:00pm
Friday
8:00am -6:00pm
Closed Weekends

Extended Hours

We offer extended hours on Saturday mornings between 09:00am - 12:00pm, at the main Kingthorne Practice on Thorne Road only.

Out of Hours

If you need a Doctor urgently while we are closed, please call 111. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. For life-threatening emergencies, please call 999.

Target

If you need a Doctor urgently while we are closed, please call 111. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. For life-threatening emergencies, please call 999.

Appointments

Telephone or Face-to-Face Consultations

Available with our clinical team of ANP's & GP's. To book online click here or request a non-urgent appointment via our messaging service HERE

Nurse & Health Care Assistant Appointments

The Practice Nurses can help you with a range of issues from health management to vaccinations. Book an appointment online click here. Or via our messaging service HERE.

Non Urgent Requests & Sicknotes

Please follow the link for any non-urgent enquiries via our AccuRx Messages HERE

Prescriptions – How to order

SystmOne Online

You can order your repeat prescriptions via our online services. You will need a username and password for this, contact us if you do not have one. Click TPP SystmOnline.

In Person or Post

Complete your Repeat Slip by ticking or underlining the items needed, then drop this into our 'Prescription Box' in Surgery or post it to our address.

NHS App

You can order medication via the NHS App

AccuRx Online Message

Contact us 24/7 by sending us a message. Click HERE

Online Services

SystmOne Online:

For access and to book appointments, order Prescriptions, view your Medical record.

Click SystmOnline

Advice

To find out how to use our different online services, click HERE

AccuRx

Our newest online option. Message us for non-urgent enquiries, sick note requests, prescriptions and more.

Click HERE for more information.

Your Medical Records Online

For more information about your medical records, click HERE

To log-in and access you medical records, click THIS

NHS App

For more information on how to use the NHS App and helpful user guides, click HERE

Surveys & Forms

CARERS survey.

FRIENDS AND FAMILY survey.

CONTACT INFORMATION update Form (via Google Forms)

Doncaster Patient Participation Group

Click here for more information and to join.

NHS Digital - Opt Out

Click here to access NHS Digital to choose your National Data Opt out.

Parkrun

If you would like to sign up FREE click here

Practice Booklet & Newsletter

Information for Patients regarding the Practice and Services. Click Here.

For our Patient Practice Newsletter - Click Here

Your Say

Patient Feedback

You can view our patient feedback: HERE

You Said, We Did

See how your feedback makes a difference: HERE

Privacy Notice

How we use your personal information

This Privacy Notice explains why the GP practice collects information about you and how that information may be used.

Health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records are used to help to provide you with the best possible healthcare.

NHS health care records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records this GP Practice hold about you may include the following information:

  • Details about you, such as your name, address, carers, legal representatives and emergency contact details
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you


To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.


Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.

Risk Stratification

Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de-identified information using software managed by SystemOne, and is only provided back to your GP as data controller in an identifiable form. Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.


Please note that you have the right to opt out of your data being used in this way.

Medicines Management

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within North Yorkshire through Harrogate and Rural District Clinical Commissioning Group.

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:


  • Data Protection Act 1998 and General Data Protection Regulation 2016
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality, Information Security and Records Management
  • Information: To Share or Not to Share Review


Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;


  • NHS Trusts / Foundation Trusts
  • GP’s
  • NHS Commissioning Support Units
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Health and Social Care Information Centre (HSCIC)
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police & Judicial Services
  • Voluntary Sector Providers
  • Private Sector Providers
  • Other ‘data processors’ which you will be informed of


You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required.

We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

Access to personal information

You have a right under the Data Protection Act 1998 to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

  • Your request must be made in writing to the GP – for information from the hospital you should write direct to them
  • There may be a charge to have a printed copy of the information held about you
  • We are required to respond to you within 40 days
  • You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located

Objections / Complaints

Should you have any concerns about how your information is managed at the GP, please contact the GP Practice Manager. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website (www.ico.gov.uk).

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice.

Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

Notification

The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website www.ico.org.uk

The practice is registered with the Information Commissioners Office (ICO).

Who is the Data Controller?

The Data Controller, responsible for keeping your information secure and confidential is:

Dr M Leighton

Complaints

Should you have any concerns about how your information is managed by the Practice please contact the Practice at the following address:

Kingthorne Group Practice, 83A Thorne Road, Doncaster, DN1 2EU

If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO). www.ico.org.uk, casework@ico.org.uk, telephone: 0303 123 1113 (local rate) or 01625 545 745